FAQ

Q: Can your price be more favorable ?

A: Dear, our prices are all ex-factory prices, which are 6% lower than those of our peers and our factory can guarantee quality and delivery time.

Q: How does your factory do regarding quality control ?

A: We control products quality under the instruction of national standards or by Third party. With TUV EN SGS CE certifications.

Q: Do you provide free samples ?

A: Yes, some products in our store provide trial service. The product will display the trial service option, but the postage is borne by the buyer.

Q: What is the terms of payment ?

A: We accept Bank Transfer, Western Union or Escrow, SINOSURE OA is also welcomed for our VIP clients, 30% of invoice value as deposit, 70% balance paid before shipment and some others.

Q: How long the deliver time ?

A: General it is about 5-35 days.

Q: What is your after-sales service ?

A: Free parts provided once broken within one year.

Q: Do Sgaier Truss accept customized logo order ?

A: Yes, we have engrave machine which can make logo on the truss for clients.

Q: What certificates do your products have ?

A: We provide SGS, CE, TUV, EN and other industry authority certificates.

Q: Where is your factory located? How can I visit there ?

A: Our factory is located in C3, No.6, Changdun Road, GuanYong Village, Shiqi Town, Panyu District, Guangzhou City, Guangdong Province, China, 511450. It is about 60 minutes by taxi from Guangzhou airport to our factory.

Q: What is your packaging ?

A: Air bubble film or Carton or flight case or trolley.